Privacy Policy

 Your privacy is important to us. We value the trust you have placed in us, and commit to protecting and safeguarding any personal data you give us. This document describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal data or about cookies.
 
stayatdanang.com offers online travel-related services through its own websites and other online platforms such as partners’ websites and social media. The following information applies to all of these platforms. stayatdanang.com may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to keep abreast of the updates. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.
 
What kind of personal information does stayatdanang.com use?

When you make a reservation, you are asked for your name and email address. You might also be asked for your home address, telephone number, payment information, the names of guests travelling with you and your preferences for your stay.
To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.

When you visit our websites, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation.
We may also receive information about you when you use certain social media services.

Why does stayatdanang.com collect, use and share your personal data?

Reservations:

First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.
 

Tour booking:

We use your personal data to complete and manage your online tour booking, as well as send details to your booked travel companies.
 

Customer service:

We provide international customer service 24/7 from our local offices in multi-languages. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you to find appropriate accommodation and responding to any questions you might have about your reservation.
 

Guest reviews:

We use your contact information to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best.
 

Account administration:

We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see accommodation that you have searched for before, and see other information you have provided about accommodation and destinations. It also allows you to see any reviews you have submitted about places you have stayed in. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice. The type of information you can share in this way includes your photo, the names of places you have stayed in, your lists, your plans for future trips, your reviews and other information about accommodation and destinations.
 

Marketing activities:

We also use your information for marketing activities, as permitted by law. For example:
When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar travel-related products and services. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time by using the "Unsubscribe" link in each newsletter, or you can administer your subscriptions through your account (if you've created one).
Based on the information you share with us, individualized offers may be shown to you on the stayatdanang.com website or on third-party websites, including social media sites. These might be offers that you can book directly on the stayatdanang.com website, or third-party offers or products we think you might find interesting.
If we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
 

Other communications:

There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you have made.
If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with stayatdanang.com.
We may also send you other material related to your reservations, such as how to contact stayatdanang.com if you need assistance while you are away, and information that we feel might be useful to you in planning your trip or getting the best out of your stay. We may also send you material related to upcoming reservations or a summary of previous reservations you made through stayatdanang.com.

 

Market research:

We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
How does stayatdanang.com use social media?

We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the stayatdanang.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, stayatdanang.com uses social media by maintaining accounts and offering apps on several social media sites. These social media services may allow you to share information with stayatdanang.com. When you register with a social media app, you will be told which information will be shared with stayatdanang.com.
The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalizing our website to suit your needs, connecting you with your friends on travel destinations and analysing and enhancing our travel-related services.
We may also enable you to sign in to stayatdanang.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does stayatdanang.com share your data with third parties?

In certain circumstances, we may share your personal data with third parties.
The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the accommodation you have booked. This may include information such as your name, your contact details, your payment details, the names of guests travelling with you and any preferences you specified when making a booking. This information may also be used by stayatdanang.com or the accommodation providers to give you personalized offers related to the reservation. If you have a query about your reservation, we may contact the accommodation provider and ask them to handle your request.
 

Third-party service providers:

We may use service providers (such as "data processors") to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
 

Business partners:
 
We work with business partners around the world to distribute or advertise accommodation and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.
 
How does Booking.com use guest reviews and other destination-related information you share with us?

After your stay at any accommodation booked through us, you will be invited to submit a guest review. This invite may ask for information about the accommodation, the surrounding areas, and the destination. If you don’t want to use your name with the review, you can make use of a screen name (which you can choose in your user account) or the review can be displayed on the website anonymously. By completing a guest review, you are agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant accommodation information page on our websites, in our social media accounts and in social apps, or on the website of the relevant accommodation or on our business partner’s website, to inform other travellers about the quality and services at the accommodation you stayed in.
If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and priorities guest reviews. We may use the information in your lists or in other destination-related information you share with us in anonymous form – unless you have included this information in your public profile – to help other travelers find the right destination.

What security procedures does stayatdanang.com put in place to safeguard your personal data?

In accordance with data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
Your credit card details – when they are needed as part of the reservation process – are stored by us for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. However, you may have opted to store your credit card details in your user account; in such case, your credit card details will be stored in hashed form, but without the last four digits of your credit card number.